01631 720 262
Highfield
 

Tralee Bay Terms and Conditions

BOOKINGS

Bookings can be made provisionally by: Directly 24hr online go to www.highfieldholidays.co.uk
Telephoning 01631 720 262/217 9am - 9pm
Email: tralee@easynet.co.uk
A provisional booking will only be confirmed after a 25% deposit has been taken.The balance of payment is required four weeks prior to date of occupation. On receipt of the balance you will be sent an authorisation to occupy which should be presented on arrival. If you do not receive a reply within 10 days of posting please make further enquiries.
Once the booking has been made and unless specifically requested we reserve the right to change a booking from one unit to a unit of the same standard or higher without discussion or consultation.

PERIOD OF HIRE

The period of hire for Glamping pods is from 3.00pm Saturday to 10.30am the following Saturday.
For short breaks the same arrival and departure times apply to the days you have booked except by special arrangement. Please phone if your arrival time is after 7.00pm.

ACCOMMODATION OCCUPANCY

The accommodation must not be occupied by more than the stated number of berths. Failure to observe this condition may invalidate the booking. Two person discount is for two people staying only. Extra persons charged at £50 per person per week.

Pets

Pets are welcome but are restricted to designated pods. Your pet must never be left unattended in any of the pods at any time. Dogs must be kept on a lead and under control. Owners are asked to place any mistakes in a sealed bag and dispose of them in the main bin compound.
Pets are restricted to one large breed or two small per pod.

DIVERS

No dive groups permitted during main season April to October unless by prior arrangement with the booking office. Thankyou.

CANCELLATION

Once the deposit and or balance has been paid no refund will be given if the holiday is cancelled unless the holiday is resold, in which case a full refund less an administration fee will be given.

Wi - Fi

WiFi, Tralee Bay Holidays make every effort at all times to provide a wifi connection. However as the broadband is supplied by a third party, we have no control if the broadband provider breaks the connection or connection cannot be made for any other reason

Arrival

The arrival time for the the holiday you have booked is 12pm for motorhomes and tourers pods its after 3pm. If you think your arrival time will be after 5.30 please contact reception and arrangements will be made for you to enter the park.

Departure

In order for us to clean the pods for the next clients you must vacate by 10.30 on the day of your departure.

Motor homes and tourers can leave by 11am please giving us time to cut grass for the next customer.

Over Occupancy

Over occupancy of any pod will result in your holiday cancellation. Four people maximum in a four berth.

Disabled facilities

We advise you contact reception to discuss the facilities available, customers must provide their own harness for the hoist.

Non Smoking

Highfield Holidays have a very strict no smoking policy, we reserve the right to terminate a holiday if evidence of smoking has been detected in the pods.

Problems and Complaints

We hope that you have an enjoyable holiday. Should you nevertheless have cause for complaint, please contact the reception/management immediately who will advise you of our complaints procedure. Should you have a concern or problem with any part of your holiday whilst at Highfield Holidays, you must report this to the reception/management straight away. This provides us the opportunity to rectify any issue immediately. Unfortunately, any refund or compensation claim cannot be dealt with after the holiday has taken place and any claim may be rejected if a report has not been logged by the reception/owner.

Special Offers

Any and all offers are subject to availability and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.

Privacy policy

(1) During the booking process we are required to ask for personal information. This information includes - name, address, email address, telephone number.
(2)Highfield Holidays will use the information you provide to us in order to:
i. process your bookings and any additional services requested through us
ii. verify financial transactions
iii. investigate and resolve any problems with any services supplied to you
iv. If you have given your consent, we may also occasionally wish to use this data to send you information and offers which may be of interest to you. You have the right to opt-out at any time.
Highfield Holidays has a policy not to provide your personal data to any third

Limitation and liability

Unless required by law, we will not be liable to you for any loss of profit, loss of business or loss of goodwill or for any indirect or consequential losses whatsoever and our maximum liability shall be no more than to refund the amount paid by you for the holiday.
We accept responsibility for those arrangements of your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless one of the following applies:
(1) there was wilful default by us, our employees or agents
(2) death or personal injury was caused by the negligence of Highfield Holidays, our employees or agents.
For all claims other than death or personal injury, which result from the non performance or improper performance of our contract, we will pay compensation that is reasonable in all circumstances. However, our liability to you is limited to the total cost of the holiday amount paid as per your final holiday invoice from Highfield Holidays. If you cut your holiday short we are not obliged to offer a refund.

Force Majeure

Highfield Holidays cannot accept responsibility for any holiday where it is affected or prevented by reason of circumstances that amount to force majeure. ‘Force Majeure’ means any event which we could not, even with all due care, have foreseen or avoided. Such circumstances include war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control.

Governing law

These Terms and Conditions shall be governed and interpreted exclusively according to the laws of England or Scotland, whichever are appropriate. We and you agree to submit to the exclusive jurisdiction of the English or Scottish Courts in relation to any matters of dispute arising out of or in connection with these Conditions provided that we may, at our option, take proceedings in the courts of the state or country in which you are domiciled including action to obtain any remedy (including injunctive relief). The contract between us shall be concluded in the English language

Your responsibility

Please treat your accommodation with care so that others may continue to enjoy them. Report any accidental damage to reception immediately, so we can make a repair or replacement. Accommodation is inspected at the end of every stay and any loss or damage may be charged for. You are responsible for the behaviour of all members of your party. Please be considerate to other guests, our staff and the park. Noisy or disruptive behaviour, especially at night, wilful damage to the park or units may result in us asking you or a member of your party to leave the site immediately. No refunds or compensation will be given in these instances, and we reserve the right to claim compensation for damages or inconvenience caused. If you leave property in your accommodation after leaving, whilst we will endeavour to do everything within our remit to return the item, we cannot be held responsible for any loss or damage.

Parking

Two cars or one car and one boat maximum to be parked near the accommodation. All other vehicles to be parked on th hard standing area.
Motor home and touring pitches have a 10x4 metre parking space adjacent to the 10x6 hard standing,enough for 2 cars. In bad weather the warden will advice alternative parking.

 
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