HIGHFIELD HOLIDAYS TERMS AND CONDITIONS
1. WHO YOUR AGREEMENT IS WITH
When you book your holiday, your agreement will be with Highfield Holidays. (See the bottom of this page for further details.) Reference to ‘the Company’, ‘we’, ‘us’ and ‘our’ in these Terms and Conditions is to this company. References to ‘you’ are to you, as the person making this booking and, where applicable, to every member of your party.
2. THE AGREEMENT
When we accept your deposit and your booking is confirmed, there will be a contract between you and Highfield Holidays. These terms and conditions are your contract with us. The person making the booking accepts the contract on behalf of all members of their party and is responsible for making sure that they, in turn, accept the contract. Bookings are strictly for the person named on the booking form – management must be notified of any changes and reserve the right to cancel the booking. We cannot accept bookings from anyone under the age of 18.
Bookings can be made by telephone on 01631 720262 or online at www.highfieldholidays.co.uk
(i) Pod bookings
When you book a holiday in a pod, you will need to pay a 25% deposit to guarantee the booking and we will send you a booking confirmation via email. The balance of payment must be paid four weeks before the start of your holiday. If you make your booking within 4 weeks, the full amount is payable.
Once the booking has been made, we reserve the right to change a booking from one pod to a pod of the same standard or higher without discussion or consultation.
(ii) Pitch bookings
Pitches can be booked by telephone or online. The price of the first night is required as a deposit to guarantee your booking with the balance payable a week before arrival.
During the booking process, we are required to ask you for personal information. This information includes name, address, email address and telephone number.
We will use the information you provide to us in order to:
(i) process your booking and any additional services requested through us
(ii) verify financial transactions
(iii) investigate and resolve any problems with any services supplied to you
(iv) if you have given your consent, we may also occasionally use the data to send you information and offers which may be of interest to you. You have the right to opt out at any time.
Highfield Holidays has a policy not to provide your personal data to any third party.
5. DATA PROTECTION
The information you give us in connection with your booking is held securely on our computer booking system and dealt with in accordance with the Data Protection Act. By providing us with this information, you are deemed to accept this and to have the consent of all members of your party.
6. SPECIAL OFFERS
Any and all offers are subject to availability and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.
For pod bookings, once the deposit or balance has been paid, no refund will be given for cancellations unless we are able to rebook the pod, in which case you will be offered a full refund less an administration fee of £15. For pitch bookings, the deposit is non-refundable.
8. POD AND PITCH OCCUPANCY
The total number in your party (including children and babies) must not exceed the stated number of berths for a pod or pitch. Failure to do so will invalidate the booking.
9. GROUP BOOKINGS
If you wish to make a group booking, you must inform us at the time of booking as there are restrictions on bookings from all male or all female parties of over 4 people.
10. ARRIVAL & DEPARTURE
Pods – 4.00 p.m.
Motorhomes and tourers – 1.00 p.m.
Pods – 10.00 a.m.
Motorhomes and tourers – 12.00 p.m.
Please inform us if your arrival time is after 7.00pm.
11. NO SMOKING
All our pods are non-smoking. Highfield Holidays has a strict no smoking policy and we reserve the right to terminate a holiday if evidence of smoking has been detected in the pod.
Pets are welcome but restricted to pet-friendly Highlander pods and Deluxe Safari tents with a maximum of two pets per booking. Pets must be kept on a lead and under control at all times, and never left unattended in the pod. Owners are requested to clear up after their pet – disposal bins are available for your convenience.
13. CONSIDERATION FOR OTHERS
Please respect our no noise policy between 10.00 p.m. and 8.00 a.m.
Highfield Holidays makes every effort to provide a Wi-Fi connection. However, as our broadband service is supplied by a third party we cannot accept responsibility for any periods in which the service is not available.
There is parking for one car per pod – extra parking is available for a second car in the main car park.
16. PROBLEMS AND COMPLAINTS
We hope that you have an enjoyable holiday. Should you nevertheless have cause for complaint, please contact the reception/management immediately who will rectify the issue and/or advise you of our complaints procedure. Unfortunately, no refund or compensation claim will be processed after the holiday has taken place, and any claim which has not been reported to reception/management will be rejected.
17. LIMITATION AND LIABILITY
Unless required by law, we will not be liable to you for any loss of profit, loss of business or goodwill, or for any indirect or consequential losses whatsoever. Our maximum liability shall be no more than to refund the amount paid by you for the holiday. If you cut your holiday short, we are not obliged to offer a refund.
We accept responsibility for the arrangements of your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any other member of your party unless one of the following applies:
(1) there was wilful default by us, our employees or agents
(2) death or personal injury was caused by the negligence of Highfield Holidays, our employees or agents.
For all claims other than death or personal injury, which result from the non- performance or improper performance of our contract, we will pay compensation that is reasonable in all circumstances.
18. FORCE MAJEURE
Highfield Holidays will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms caused by force majeure. ‘Force majeure’ means any act or event beyond our reasonable control including but not limited to: war, threat of war, invasion, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, storm, flood, earthquake, or other natural disaster, foot and mouth disease and all other similar events outside our control.
19. GOVERNING LAW
These Terms and Conditions shall be governed and interpreted exclusively according to the laws of England or Scotland, whichever are appropriate. We and you agree to submit to the exclusive jurisdiction of the English or Scottish Courts in relation to any matters of disputes arising out of or in connection with these Conditions provided that we may, of our option, take proceedings in the courts of the state or country in which you are domiciled including action to obtain any remedy (including injunctive relief).
20. YOUR RESPONSIBILITY
Please treat your pod with care. Report any accidental damage to reception immediately so that we can make a repair or replacement. Accommodation is inspected at the end of every stay and any loss or damage may be charged for. You are responsible for the behaviour of all members of your party. Please be considerate to other guests, our staff, and the park. Noisy or disruptive behaviour, especially at night, wilful damage to the pods or park may result in us asking you or a member of your party to leave the site immediately, No refunds or compensation will be given in these instances, and we reserve the right to claim compensation for damages, or inconvenience caused.
If you leave property in your pod after your departure, we will endeavour to return the item, however, we cannot be held responsible for any loss or damage. Any item of lost property not claimed within one month of departure will either be donated to charity or disposed of.
21. MARKETING ACCURACY
Whilst every care is taken to ensure that the details on our website and social media are correct, the photographs of accommodation are examples only and furnishings, layout and decoration may vary. Nightly rates for pods are based on a 2-night stay.
22. COVID-19 REGULATIONS
To ensure your safety while staying at Highfield, and in accordance with advice from the Scottish government, you and all members of your booking party must respect the following regulations:
- Do not come to Highfield if you are showing any symptoms of Covid-19.
- If you experience any Covid-19 symptoms while on the site, contact us on 01631 720262 immediately. Do not leave your accommodation, and await instructions.
- Respect social distancing (2 metres) with other guests and our staff at all times.
- Comply with all signage and floor marking instructions.
- Wash your hands regularly with soap and water for 20 seconds.
- We highly recommend bringing some hand gel and plastic gloves.
- DO NOT invite or entertain visitors as they are not permitted access to the site.
- Children must be accompanied at all times when on site.
- Please respect the amended check-in/check-out times and follow the instructions in your booking confirmation letter on how to bag up laundry and towels.
HOW TO CONTACT US:
If you need to contact us about your holiday or in connection with the above terms and conditions, please call our team on 01631 720 262 or email: firstname.lastname@example.org
Highfield Holidays is registered in Scotland, VAT No. 406 5625 61.
Registered office: 3 Kiel Croft, Benderloch, PA37 1QS, Argyll and Bute